Specific information about the payment method Multibanco.
MultiBanco is the most popular payment method in Portugal. It allows the shopper to get a voucher for the payment at the checkout to pay through an online bank transfer or a cash payment at one of the 11,000+ MultiBanco ATM locations in Portugal. MB way is the corresponding mobile payment app by Multibanco, which is gaining more and more traction. It can be used for mobile and desktop purchases, allowing shoppers to make purchases online and in-store by generating and sending MB NET virtual cards to ask for or withdraw money through a smartphone.
The shopper chooses to pay online by Multibanco by selecting Multibanco as their preferred payment method. Then, the shopper is redirected to a payment page to select their preferred bank and receive instructions on making the payment online or at a Multibanco ATM. If the shopper chooses to pay via online banking, he must log in and provide supplier ID, reference and the total amount before authorizing the payment. If the shopper chooses to pay at MultiBanco ATM, he must enter his Card/PIN details before providing the order details to MultiBanco to authorize the payment. Once MultiBanco receives confirmation of a successful payment, the merchant is informed and may ship the order/deliver the goods to the shopper.
Multibanko as well as Accounting as a Service support payments via debit/capture. The related configuration is part of the onboarding procedure and can be found in the technical application. If you have already been onboarded, please contact us or send us your request for configuration change.
In case you need help or advice, please contact us.
The settlement for Multibanco payments follows the standard collecting PSP model in Accounting as a Service.
In case of a refund to be handled as part of a return, you should follow our use case Return creation to trigger the refund procedure in Accounting as a Service. Alternatively, if the refund happens in the context of a goodwill procedure, please follow the use case Good will creation for triggering a goodwill credit within Accounting as a Service.